Terms of ServiceElyon Editing LtdLast updated: 9 June 2026
1. About these terms
1.1 These Terms of Service ("Terms") govern your access to and use of the image editing, retouching and related post-production services ("Services") provided by Elyon Editing Ltd, a company registered in England and Wales (company number 16851693) whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX ("Elyon", "we", "us", "our").
1.2 By creating an account, placing an order, uploading images, redeeming a trial, or otherwise using the Services, you ("you", "your", the "Client") agree to be bound by these Terms. If you do not agree, you must not use the Services.
1.3 These Terms are made available at https://www.elyonediting.com/terms-of-service and may be updated from time to time in accordance with clause 23.
1.4 You can contact us at privacy@elyonemail.com.
2. Definitions
In these Terms:"Account" means the account you register to access the Services."Credits" means the prepaid units of value used to pay for editing work, as described in clause 8."Client Content" means all images, files, instructions, metadata and other materials you submit to us for editing."Deliverables" means the edited images and files we return to you."Order" means a request you submit for editing work."Plan" means a recurring credit or subscription package, where applicable."Trial" means any free or discounted introductory offer described in clause 9."Turnaround Time" means the estimated time for delivery of an Order, as quoted at the time of ordering.
3. Eligibility and business use
3.1 The Services are intended for businesses, including photography studios, photographers and other commercial users. By using the Services you confirm you are acting in the course of a business or profession and not as a consumer.
3.2 You confirm you are at least 18 years old and have authority to enter into these Terms on behalf of the business you represent.
3.3 If you are in fact acting as a consumer, certain statutory rights under the Consumer Rights Act 2015 may apply and will override any conflicting provision in these Terms to the extent required by law.
4. The Services
4.1 We provide image editing and retouching services including, without limitation, colour correction, skin retouching, object removal, and other post-production work as described on our website or agreed with you.
4.2 We will perform the Services with reasonable care and skill.
4.3 Editing is a matter of skilled judgement. While we work to your instructions and to a professional standard, we do not warrant that Deliverables will match a specific subjective expectation that has not been communicated to us in your Order instructions. Clause 7 (Revisions) sets out how differences are resolved.
4.4 We may use subcontractors, employees or affiliated personnel (including personnel located outside the United Kingdom) to perform the Services. We remain responsible to you for the Services performed on our behalf.
5. Accounts
5.1 You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account.
5.2 You must provide accurate information and keep it up to date.
5.3 You must notify us promptly at privacy@elyonemail.com of any unauthorised use of your Account.
6. Placing orders
6.1 You place an Order by uploading Client Content and submitting your editing instructions through our platform or another method we agree.
6.2 You are responsible for the accuracy and completeness of your instructions and for supplying images of sufficient quality and resolution. We are not responsible for results affected by inadequate source files or unclear instructions.
6.3 An Order is accepted when we confirm it and/or begin work. We may decline any Order at our discretion, including where the Client Content breaches clause 10.
6.4 Turnaround Times are estimates, not guarantees, unless a specific delivery time is agreed in writing. Turnaround Times run from the point we have received all Client Content and instructions needed to begin.
7. Revisions and acceptance
7.1 Each Order includes 3 rounds of revisions where the Deliverables do not meet the instructions you provided in your Order.
7.2 You must notify us of any revision request within 5 days of delivery. After this period, or once you use, publish or pass the Deliverables to your own client, the Deliverables are deemed accepted.
7.3 Revisions that go beyond your original instructions (new requirements, additional images, changes of brief) may be treated as a new Order and charged accordingly.
8. Credits, Plans and pricing
8.1 Editing work is paid for using Credits or under a Plan, at the prices set out on our website or as otherwise agreed. Prices may be stated in GBP and/or USD.
8.2 Credits are purchased in advance and deducted as work is completed. The Credit cost of an Order depends on the editing tier and any genre-specific or complexity adjustments applicable to your images.
8.3 Credits do not expire for as long as your Account remains active. If your Account is closed or terminated, any unused Credits are dealt with in accordance with clause 18.4.
8.4 We may change our prices and Plan terms from time to time. Price changes will not affect Orders already accepted or Credits already purchased. We will give you reasonable notice of changes affecting a recurring Plan.
8.5 All prices are exclusive of VAT and any other applicable taxes, which will be added where required.
9. Trial offers
9.1 From time to time we offer a Trial, such as a number of free edited images or introductory credit, on the terms stated in the specific offer.
9.2 Trials are for the purpose of evaluating the Services, are limited to one per business unless stated otherwise, and may not be combined with other offers.
9.3 We may withdraw, vary or refuse a Trial at our discretion, including where we reasonably suspect abuse of the offer.
10. Your content, rights and responsibilities
10.1 Ownership. As between you and us, you retain all intellectual property rights in your Client Content. We claim no ownership of your Client Content or the Deliverables (beyond our own tools, methods and pre-existing materials).
10.2 Licence to us. You grant us a non-exclusive, worldwide licence to access, store, copy, modify and process your Client Content solely for the purpose of providing the Services and as otherwise permitted in these Terms.
10.3 Delivery of rights in Deliverables. On full payment for an Order, any rights we may have in the editing applied to your images are assigned or licensed to you to the extent necessary for you to use the Deliverables for your business purposes.
10.4 Your warranties. You represent and warrant that:(a) you own or are licensed to use all Client Content and have the right to submit it to us for editing;(b) you have obtained all necessary consents, model releases and permissions from any individual depicted in the Client Content, and from any rights holder, for the editing and processing to be carried out;(c) the Client Content does not infringe any third party's intellectual property, privacy or other rights;(d) the Client Content is not unlawful, defamatory, obscene, or otherwise prohibited, and does not contain unlawful sexual content or any content involving minors that is unlawful or inappropriate; and(e) your use of the Services and the Deliverables will comply with all applicable laws.
10.5 We may refuse, suspend or remove any Client Content we reasonably believe breaches clause 10.4, without liability to you.
11. Use of Deliverables in our portfolio
11.1 We will not use, display or publish your Client Content or Deliverables for our own marketing or portfolio purposes without your prior written consent, given the sensitive and confidential nature of much of the work.
11.2 Where you do give consent, you may withdraw it at any time on written notice, and we will cease future such use within a reasonable period.
12. Data protection
12.1 In providing the Services we will process personal data contained in your Client Content (for example, images of identifiable individuals). For this processing, you are the data controller and we act as your data processor.
12.2 Both parties will comply with the UK GDPR and the Data Protection Act 2018. The terms governing our processing of personal data on your behalf are set out in our Data Processing Agreement at https://www.elyonediting.com/data-processing-agreement, which forms part of these Terms.
12.3 Our handling of personal data for which we are the controller (for example, your Account and contact details) is described in our Privacy Policy at https://www.elyonediting.com/privacy-policy.
12.4 You confirm you have a lawful basis to share the Client Content with us and that doing so complies with your own data protection obligations.
13. Confidentiality
13.1 Each party will keep confidential the other's confidential information and Client Content, and use it only to perform or receive the Services.
13.2 This obligation does not apply to information that is public through no breach of these Terms, or that must be disclosed by law.
14. Payment
14.1 Credits and Plans are payable in advance. Where we invoice you, payment is due within 14 days of the invoice date unless otherwise agreed.
14.2 We may suspend the Services or withhold Deliverables where payment is overdue.1
4.3 Without prejudice to our other rights, we may charge interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
14.4 Payments are processed by our third-party payment provider; your use of that service is subject to its terms.
15. Refunds and cancellation
15.1 As the Services are bespoke editing work performed to your instructions, completed Orders are generally non-refundable once accepted under clause 7.1
5.2 Where we materially fail to perform the Services with reasonable care and skill and cannot remedy this through revisions, we will at our option re-perform the work or refund or credit the relevant amount.1
5.3 You may cancel an Order before we begin work for a full refund or credit. Once work has begun, we may retain a reasonable amount reflecting work done.
15.4 Recurring Plans may be cancelled on 5 days' notice, effective at the end of the current billing cycle. Where a Plan payment is not made when due, we may suspend or cancel the Plan on 5 days' notice from the date of non-payment. Amounts already paid for the current cycle are non-refundable save as required by law.
16. Limitation of liability
16.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law.
16.2 Subject to clause 16.1, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profit; loss of business, revenue or goodwill; loss of anticipated savings; loss of or damage to data; or any indirect or consequential loss.
16.3 You are responsible for keeping your own backup copies of all Client Content. We are not a backup or archival service and are not liable for loss of files you have not retained yourself.
16.4 This clause 16 reflects the business-to-business nature of the Services and the allocation of risk between the parties.
17. Indemnity
17.1 You will indemnify us against all losses, damages, costs and expenses (including reasonable legal fees) arising from any claim that your Client Content, or your use of the Deliverables, breaches clause 10.4 or infringes the rights of any third party.
18. Term, suspension and termination
18.1 These Terms apply for as long as you have an Account or use the Services.
18.2 Either party may terminate on written notice if the other commits a material breach that is not remedied within 7 days of being asked to do so, or becomes insolvent.
18.3 We may suspend or terminate your access immediately where you breach clause 10.4, fail to pay, or where required by law.
18.4 On termination: accrued payment obligations remain due; unused Credits are forfeited unless we agree otherwise in writing; and clauses intended to survive (including 10, 12, 13, 16, 17 and 26) continue in force.
19. Force majeureWe are not liable for any delay or failure to perform caused by events beyond our reasonable control, including internet or platform outages, power failures, civil disruption, or acts of government. If such an event continues for more than 7 days, either party may terminate affected Orders.
20. Assignment and subcontracting
20.1 You may not assign or transfer your rights under these Terms without our written consent.
20.2 We may assign, subcontract or transfer our rights and obligations, provided this does not reduce the protections owed to you under these Terms.
21. Third party rightsA person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
22. Entire agreement and severance
22.1 These Terms, together with the Privacy Policy and Data Processing Agreement, form the entire agreement between us and supersede any prior arrangements.
22.2 If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force.
22.3 No failure or delay in exercising a right is a waiver of it.
23. Changes to these TermsWe may update these Terms from time to time. We will post the updated Terms on our website and update the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance.
24. NoticesNotices to us should be sent to privacy@elyonemail.com. Notices to you will be sent to the email address on your Account.
25. Governing law and jurisdiction25.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.25.2 The courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to recover sums due in any court of competent jurisdiction.
26. ContactElyon Editing Ltd Company number: 16851693 Registered office: 128 City Road, London, United Kingdom, EC1V 2NX Email: privacy@elyonemail.com Website: https://www.elyonediting.com
This document is a template and does not constitute legal advice. It should be reviewed by a qualified solicitor before use, particularly the data protection, liability and refund provisions and the accompanying Privacy Policy and Data Processing Agreement.